Privacy Policy

Last Updated: February 2025

The Electricity Concierge LLC ("Company," "we," "our," or "us") values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website ("Website") and interact with our services. By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other identifying information when voluntarily provided by you.
  • Non-Personal Information: IP address, browser type, operating system, device information, and browsing behavior.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze website traffic.

2. How We Use Your Information

We use the information collected to:

  • Provide, operate, and improve our services.
  • Personalize user experience and optimize content.
  • Analyze website performance and user behavior.
  • Communicate with users regarding inquiries, services, promotional offers, and updates.
  • Send SMS notifications, alerts, and promotional messages related to our services.
  • Comply with legal obligations and enforce our terms of use.

3. Third-Party Data Collection

We utilize third-party services, including but not limited to Google, AdRoll, and other analytics or advertising providers, which may collect and process data about your interactions with our Website. These third-party services use cookies and similar technologies to serve targeted ads and measure performance. We do not sell, rent, or voluntarily distribute your personal data to third parties.

For more information on how these third parties handle data collection, please review their respective privacy policies:

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based data transmission is entirely secure, and we cannot guarantee absolute security.

5. Your Choices & Opt-Out Rights

  • Cookies: You can modify your browser settings to decline cookies or alert you when they are being used.
  • Advertising Preferences: To opt out of targeted advertising, visit the Digital Advertising Alliance (DAA) opt-out page: https://optout.aboutads.info.
  • Email Communications: You may unsubscribe from our marketing emails by following the instructions provided in the email.
  • SMS Terms & Conditions: By subscribing to The Electricity Concierge SMS services, you agree to receive text messages from us. The Electricity Concierge will send SMS messages to communicate with customers on the status of the projects they have requested to provide a better overall customer experience. For HELP, please contact us at (407) 630-9295. To opt-out of receiving messages, reply with “STOP” at any time. Message frequency may vary. Standard message and data rates may apply.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

8. Children's Privacy

Our Website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Information

For any questions or concerns about this Privacy Policy, please contact us at:

The Electricity Concierge LLC
1275 Lake Heathrow Lane
Lake Mary, FL 32746

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.